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RichardD1
Beginner
288 Views
Message 1 of 7

Reward card not showing, multiple accounts showing

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Hello,

 

I have tried to access my rewards through the link https://home.bt.com/login/myrewards However, as I have 2 accounts showing, one of them is an old account that has been deactivated, I am switched back to the old account with no products or services active, and the new account does not show anything.

 

Is there an alternative way to claim my rewards card without getting switched to the old account? 

 

Thanks

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6 REPLIES 6
PaddyB
Moderator
Moderator
278 Views
Message 2 of 7

Re: Reward card not showing, multiple accounts showing

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Hi @RichardD1,

Thank you for posting. I'm sorry you haven't been able to claim your BT Reward Card. If you send me your details, I'll be able to do this for you. 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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DanielS
Moderator
Moderator
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Message 3 of 7

Re: Reward card not showing, multiple accounts showing

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Hi @RichardD1,

Thanks for taking the time to speak with me this evening.

To confirm, I have removed the old account and claimed the reward card for you.

I hope all goes well tomorrow with your order 🙂

Thanks
DanielS

murphyp
Beginner
94 Views
Message 4 of 7

Re: Reward card not showing, multiple accounts showing

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Please can you help me, I also have the same issue.

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NeilO
Moderator
Moderator
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Message 5 of 7

Re: Reward card not showing, multiple accounts showing

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@murphyp welcome to the community and thanks for posting, I'm sorry about the difficulties you're experiencing claiming your reward card. I've sent you a private message so you can send over your details to the moderation team and we'll be happy to help.

Thanks

Neil

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Joellek
Beginner
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Message 6 of 7

Re: Reward card not showing, multiple accounts showing

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Hello, I am also haveing the same issue, would you be able to help me too please? 

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RobbieMac
Moderator
Moderator
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Message 7 of 7

Re: Reward card not showing, multiple accounts showing

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Hi @Joellek

Thanks for your post and welcome to the BT Community.

I am sorry for the problems you're having claiming for your reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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