Reward card

[vicb-75]

I’m a new customer and when I signed up it says I would receive a reward card for£110 but I’ve had nothing sent for me to claim this reward.I have also sent an email but have not had a reply 

can anyone advise how I can claim this reward 

[vicb-75]

New customer but can’t claim my reward card as they have not sent me a link to claim it 

[NeilO]

Hi @vicb-75 I'll send you a private message so you can send your details over and we'll ask the rewards team to look into what's happening with that.

Thanks

Neil

[vicb-75]

I’ve been told I’m not eligible for reward card even though I signed up as new customer in the month of nov and that’s why I signed up to bt 

has anyone else had this problem 

[JohnC2]

Hi @vicb-75, sorry you've been told you're not eligible for the reward.

Can you confirm that you placed your order on the web?
Did you place it directly on bt.com or was it a referral link from another website? ie MSE or Broadband Choices.

Cheers

John

[JohnC2]

Hi @vicb-75, I didn't realise you had posted about this earlier so I've moved your post to you previous thread.

You've been in touch with the Mod team after @NeilO  offer of help and you are in our queue and one of the team will be in touch soon to help you with this.

Cheers

John 

[JohnC2]

Hi @vicb-75, I've sent you a Private Message on Tuesday. Please would you check it and reply back to me.

Cheers

John 

[JohnC2 · Accepted solution]

Hi @vicb-75, thanks for getting back to me on PM and glad we've been able to resolve this for you.

Cheers

John