Sorry, we can’t get your account details at the moment

[superfurryarab]

Hi there, wondering if you can help. When I log into My BT on the BT website I received the “Sorry, we can’t get your account details at the moment” and there is no account number listed. When I access my account through the MY BT app the account is listed correctly but get “sorry there was a problem” on the bills tab. Struggling to activate the TNT on discover + as a result. Any thoughts? Cheers

[DavidM]

Hi @superfurryarab and thanks for posting.

Sorry you'e not seeing the correct information. Are you using a new BTiD or an existing one? I can see you were in touch with @NeilO recently about geting an old account removed. Can you reach out to him again?

Cheers

David