Hello.
I took up the 1 year Xbox Gamepass Ultimate as part of signing up for Full Fibre January 2023. The 12 months ran out in January this year and I got a notification of renewal. I opted to not renew got notification that my monthly subscription through BT ended in January.
However when i went to redeem a prepaid card for Gamepass Ultimate yesterday it said I couldn't as it was managed by another party. Upon checking my account with Microsoft it says my subscription is still managed by BT/EE, despite the T&C for the offer stating "You can cancel the Xbox Add-On at any time. The service will be removed at your next renewal date, which is on the monthly anniversary of the Xbox Add-On being added."
I can't see the Gamepass ultimate subscription anywhere in my BT account profile or list of services I use anymore so I assume this has or was supposed to be removed.
Can anyone at BT action to unlink my BT account from my Gamepass subscription? I couldn't see any option in the support pages for raising enquiries about Gamepass.
Thank you.
