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Message 21 of 48

Re: Your BT Broadband is suspended

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Many thanks.

(Have to use milouvision1 as I was logged off and the password set function isn't working).

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Message 22 of 48

Re: Your BT Broadband is suspended

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W00t! It looks like it's been fixed! Many thanks for your call David this afternoon - much appreciated. And thanks to the BT Community.

 

Cheers, David

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Message 23 of 48

Re: Your BT Broadband is suspended

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That's great news @milouvision1,

@DavidM will check in with you tomorrow afternoon just to make sure that everything is still ok.

Thanks
DanielS

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Message 24 of 48

Re: Your BT Broadband is suspended

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Splendid. Digital high fives all round.

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Message 25 of 48

Re: Your BT Broadband is suspended

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Well, it's back this morning. All lights on. Diagnostic says no issues.  The need to sign into WiFi message pops up. Click on and there it is again. "Your BT Broadband is suspended. Our records show you have an outstanding bill to pay." 

However it was fixed, could that fix please be applied again.

Screenshot_20220816-083943_CaptivePortalLogin.jpg

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Message 26 of 48

Re: Your BT Broadband is suspended

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And perhaps I could be told the reason this keeps happening.

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Message 27 of 48

Re: Your BT Broadband is suspended

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.

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Message 28 of 48

Re: Your BT Broadband is suspended

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An hour and 20 minutes  on 150 with so far three people, explaining the same issue all over again with all saying this shouldn't be happening without possible resolution. Surely this fix isn't down to the BT Community forum?

[As an aside report faulted, text and email received providing a fault reference which if the fault tracking link is clicked shows no fault reported...]

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Message 29 of 48

Re: Your BT Broadband is suspended

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And no promised call backs. Back to 150 tomorrow.

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Message 30 of 48

Re: Your BT Broadband is suspended

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Hi @milouvision1 and thanks for posting.

I'm sorry the account has been suspended again. I can see your message and will pick this up first thing tomorrow.

Cheers

David

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