final bill credit no DD in place

[Terry3333]

Hi all,

I left BT and got the final bill credit letter, but I forgot about that and had already deleted the direct debit.

Any ideas what the procedure is ? should I call ?

also I have returned the Smart hub 2 and the 4G mini hub and had confirmation of signed delivery from Royal Mail but got another email / text asking for me to send it in.

regards

Terry

[imjolly · Accepted solution]

From a recent similar posts if you have left BT AND lso cancelled your DD then any money due to you will be sent by cheque 

If you have the proof of posting from royal mail then phone CS 03301234150 and they should be able to help you

[Terry3333]

Thanks for the reply, 

I did a quick search but didn’t see that recent post.

anyway I appreciate your time 

thank you 

Terry

[Meaow]

If they send it by cheque, be careful as we never received ours for £150.  I don't know if it was sent to wrong address or stolen but it was cashed according to BT.