BT Cloud on my Windows laptop was upgraded to version 22.12.33 on 26 October 2023 and has stopped working. When I check if anything is syncing I see a buttom which says resume syncing. When I click this nothing happens.
Can you help?
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Have started getting ERROR UN1 when logging in to BTCloud on my PC. After a few attempts I am able to log in successfully. Any idea why I’m now getting this and how can it be rectified?
Not resolved yet. I referred it to BT Customer Support yesterday. They are looking into it. No explanation yet of why it’s happening.
I spoke to BT’s technical team on the weekend. There are a number of people experiencing this problem but they haven’t been able to find out what is causing it yet. They took a video screenshot of my logging in script to see if it showed what the issue was. Hopefully that will help them.
I too received this error after BTCloud asked to re login via browser presumeably after a W10 update...so I uninstalled BT Cloud app, restarted PC then down loaded and reinstalled app (exactly same version as was previously installed). Logged into app and all now seems normal....
I lied....No it's not, BTcloud stopped again with same error when trying to re-login, seems to still be working on my other devices so maybe an issue with a specific windows update and certain machines...sorry for raising hopes!!
Hi @MCB I'm sorry about that, I saw a similar post from a customer yesterday. They deleted and reinstalled the BT cloud app on their PC and it started working again. Can you give that a go and let me know if it works?
I will give that a try. Where do I find a clean version of the new app to download?