BT login - Sorry we are unable to fetch the requested info

[joannasa]

Hi

For 2 days now when I log into BT.com I have a message in red saying Sorry we are unable to fetch the requested information.

When I then go into Parental Controls to remove a few news websites I previously blocked all looks okay but when I try and go into these websites I am told they are still being blocked by BT.

Has anyone got his message recently?

[Les-Gibson]

Have you made any changes to your account such as new orders or cancellations.

Have you tried setting parental controls from the MyBT app rather than the website? 

[joannasa]

Still the same problem I'm afraid.  I have also restarted the router but still have the error message in red at the top of bt.com

[barnpiece]

I have the same message. No changes made. There must be some problem in BT's system.

Richard

[barnpiece]

It is back to normal here this morning.

Richard

[joannasa]

The  Sorry we are unable to fetch the requested information message has now gone but I am still unable to get into the websites I removed from Parental Control.  

Hopefully tomorrow everything will be okay.

[joannasa]

Have done a factory reset to no avail.  At the moment I can't unblock any websites or block them either.  

Any ideas?