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Oakley
Beginner
169 Views
Message 1 of 6

HELP Certain websites or apps do not work.

Whenever I open an app like TikTok, Whatsapp discord, ect it does not load at all.

 On Pc i get this error when trying to visit discord.com 

The connection for this site is not secure

discord.com uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH
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Unsupported protocol
The client and server don't support a common SSL protocol version or cipher suite.
 
Please help.
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5 REPLIES 5
NigelB72
Guru
142 Views
Message 2 of 6

Re: HELP Certain websites or apps do not work.

Check to see if parental controls are active 

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Oakley
Beginner
124 Views
Message 3 of 6

Re: HELP Certain websites or apps do not work.

Where would I find this setting?

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NigelB72
Guru
111 Views
Message 4 of 6

Re: HELP Certain websites or apps do not work.

MyBT 

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gg30340
Distinguished Sage
Distinguished Sage
97 Views
Message 5 of 6

Re: HELP Certain websites or apps do not work.

Do the apps work if you are using 4g or if using another wireless connection such as at a friends house?

Log on to your MyBT and go to "Your Security" and check that "Web Protect" is turned off.

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Oakley
Beginner
85 Views
Message 6 of 6

Re: HELP Certain websites or apps do not work.

For some reason everything works now but my upload speeds are terrible.. 

52 ping average

31.64 MB/s Download

0.46 MB/s Upload

How do i fix this, i use a smart hub 2 and a hybrid connect?

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