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How to get BT to let Microsoft know they no longer manage the service

My 12 month game pass through BT expired last month and I went to redeem a code on Microsoft today for the PC game pass however, it is blocked as BT have control of the account. I have tried to go through live chat but that was not a great experience! Does anyone know how to get BT to release the account so I can manage it through Microsoft again?

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Message 2 of 2

Re: How to get BT to let Microsoft know they no longer manage the service

Hi @AdamL79, I'm sorry that your account has not reverted back to Microsoft's control. 

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get this raised so the account is released back to them.

Cheers

John

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