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Message 1 of 3

MyBT app useless !!!

Last night, I tried to get some help using the MyBT app on my phone regarding my TV package. Whenever I went to the TV section of the app, I got an error message "Sorry, we couldn't get a connection. Try changing your network settings and switching from wi-fi to mobile data", which didn't help.  I had been using, and continue to use, many other apps without an issue, whether on mobile data or wi-fi !!! What is wrong with this app ??

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Message 2 of 3

Re: MyBT app useless !!!

I updated to the new version of the app today, 8.50.0, my allowances for BT Mobile no longer appear and keeps asking me to log in all the time.
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Message 3 of 3

Re: MyBT app useless !!!

Same here 😞

Plus the speed test no longer works.

Anyone get the feeling they are gradually degrading the BT service to get us to move to EE?

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