Xbox Game Pass

[ReaperMan101078]

I’ve upgraded to a new package & it says a free 12 month Game Pass subscription is included. When I try to activate it though, I keep getting the error message “We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.” and when I call the number it just goes to a general faults line. Any ideas what to do? The text message said I have 14 days to activate it which is rapidly approaching & I don’t want to lose it.

[imjolly]

when was your activation date.  you need to wait until the 14 day cooling off period has expired and then try going to MYBT content partners.  i would wait bit longer that the 14 days - you will not lose your free game pass

[danbobs]

I am having the exact same problem.

Stuck on the phone right now trying to get through.

[Michael_D]

Hi @danbobs 

Welcome to the community.

Did you manage to speak to anyone yesterday to get this sorted?

If not, when did your broadband package go live?

Michael

[danbobs]

Hi @Michael_D ,

I managed to get through and they filled out a form and said 7 working days.

No explanation as to why the website is not operating and giving the wrong extension information.

cheers.

[Michael_D]

Thanks for the update @danbobs. The webform will go off to our back office team and they'll pop you an email over in the next 7 working days with the code.

If you haven't heard anything after the 7 working days, please let me know.

Michael