Xbox Ultimate Game Pass Issue - System down down for maintenance

[lp62]

I am receiving the following message, "We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2".

When I tried to call the number, it took me to a faults line which is not the issue. I have one week left to claim the xbox game pass.

When will the system be back up and running? and is there an alternative way I can claim this pass?

 

[ACULED]

I've been connected to a new BT package for near a week now and recently recieved an email with instuction on how to claim the 6 month game pass via the "my products" section on the website. However, trying daily to claim it .. 4-5 days later I'm still getting "Unable to process your request. Please try again." pop up ever time i try to claim.

The info told me i needed to claim this within the first 14 days of recieving the email.... so i dont want the time to expire before this is fixed. Any help or suggestions would be appriciated. Thankyou.

[imjolly]

This was a mod response to a similar post to yours

 it's down for maintenance at the moment and you'll be able to claim after Tuesday 27th. I'm sorry for any inconvenience caused.

[ACULED]

Thanks for the reply. Can you link the said forum post so i can have a read please? Not sure why my post has been flagged as solved. Its not solved until i can actually claim the game pass on my account. Cheers.

[imjolly]

https://community.bt.com/t5/Bills-Packages/Content-Partners-section-missing-in-My-BT-Cannot-activate...

[ACULED]

Cheers. Hopefully it'll work on the 27th. Will post back then.

[ACULED]

WEll this problem is still on going and not solved. Its now the 28th and the process is still bugging out. i now get this heads up about it being in maintenance and to call the number shown.     So i call. Its a machine.... i go in circles and then the line cuts out and goes dead before i can even talk to anyone about anything.

Is there a mod in here that can sort this out?

[DavidM]

Hi @ACULED and thanks for posting.

I'm sorry you weren't able to get through on your call. I'm sure we can help you. I've dropped you a private message so send over the details and we'll take it from there.

Cheers

David

[ACULED]

 now im getting this when i try to send you a reply to your personal message. nothing is highlighted and there is no html script in the reply ............

[DavidM]

I've sent you another short message @ACULED . Can you try replying to that?

Cheers

David