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Message 1 of 7

BT Box extremely slow in booting up since change to EE

Sine the change to EE TV my box has gone extremely slow. Previously when I switched on TV and then the BT box it was pretty much instantaneous, now it takes about 8 mins. First you get a random programme and when you press any buttons, such as HOME nothoing happens, so then switch off and on again gfrom remote and then get first a blank screen, then after about 3 mins the EE TV logo, then back to blank, then another 4 mins and the YOUVIEW logo, then 1 mins later all comes up with the Home Screen. This happens every time, so you need to start the process of switching on the TV 15 mins before you want it. This is only since the EE change and I've checked software and all says it's up to date. Has anyone e else had trghhis situation (we installed BT in December 2022 so all pretty new

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Message 2 of 7

Re: BT Box extremely slow in booting up since change to EE

@artsfella 

I’m guessing this is a Pro Box but could you confirm?

I suspect the hard drive might be failing either way, but a full reset (keep recordings) is a good first step to see if it can be improved.

BT will make you do it anyway.

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BT Smart Hub 2 | Halo 3+ | Digital Voice | BT TV Pro | Sky Q | Apple TV 4K | LG OLED
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Message 3 of 7

Re: BT Box extremely slow in booting up since change to EE

Hi @steriohaven, I think it is BT Pro box, it's an oval one and the settings suggest its built by Sagem. We've only had it for 18 months so it would be surprising if it's failing, only use it to watch rather than any recordings. I don't really fancy having to reload all my sign ins for Netflix, Channel 4 etc, presume I will have to with a reset? Thanks for your help

 

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Message 4 of 7

Re: BT Box extremely slow in booting up since change to EE

Yes, you'll have to log in to some apps after a reset, although most apps use QR codes to sign in now so the credentials will hopefully be stored on your phone already.
It's your only option though I'm afraid - unless you want to live with the box in this state. You need to at least try it before a replacement box would be sent (which would also require you to sign into apps again).
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Message 5 of 7

Re: BT Box extremely slow in booting up since change to EE

@artsfella 

Another reason for slow loading is that the settings in Settings/Power & Standby have got messed up, but this sounds worse than that, so I concur with @stereohaven .

A Reset (Keep Recordings) shouldn’t affect your app logins though; but the Factory Reset which will be your only option if that doesn’t work well might,

Worth checking these settings after any sort of Reset, though, make sure they are what you intend,

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Message 6 of 7

Re: BT Box extremely slow in booting up since change to EE

The factory reset will force a selection for power and standby anyway - it's part of the setup process.
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Message 7 of 7

Re: BT Box extremely slow in booting up since change to EE

Thanks @DarrenDev; being in the happy position of never having to do a Factory Reset over four YouView boxes and 12 years, I didn’t know that.

I think I’ve dodged a bullet there 😛

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