My parents have a BT old youview box that was working ok 2 days ago, they now have a couple of problems,
1, box will not respond to remote
2, when box turns on only bbc1 or 2 is displayed take forever for pic to be displayed
3, box very slow to respond even pressing home button on top of box over 30 sec to respond
have rebooted box several times, reset remote but that dosent always work, replaced batteries in remote, rebooted hub, checked ethernet cable etc all ok
Any thoughts or do I have to raise a fault via 150
Sounds like it's died tbh. If they have an active BT TV subscription, raise a fault and they'll replace it.
Hi. My Parents had the same issue except they had given up & turned it off 2+ years ago. Their box, we think, was 8+ years old!
I rang BT last weekend and on the wednesday took delivery of a smart Pro box, pay less per month & they kindly waived the £30 setup fee.
Worth checking the packages you want when you call as now that they have the new box they want to use it more!