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Message 1 of 2

BT TV Pro Box Dropping Wifi

Hi,

 

I have been with BT for over a year for Broadband and TV.  I have a Smart Hub 2 and a TV Pro Box.

 

Recently the TV box has been dropping its connection to the Smart Hub.  Nothing has changed in terms of location of either unit.

I have tried a reset on both but it still keeps happening.  All other devices connected to the Smart Hub are fine.

 

Any suggestions, I have tried the help on BT and that is no Help.

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Message 2 of 2

Re: BT TV Pro Box Dropping Wifi

Hi James 

Thanks for posting, when you say you have done a reset on the box was it a full factory reset?

Thanks

Stuart

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