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Message 1 of 8

Box not recording channel 4 programmes

Hi all , our box has suddenly stopped recording but only on channel 4, including things we have set up as a series link. Have tried a retune of channels, rebooted box etc, but still getting the issue but only on channel 4 ( E4, more 4 still record ok ) anyone else had this issue ?

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7 REPLIES 7
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Message 2 of 8

Re: Box not recording channel 4 programmes

Hi @Jaywhay1 and welcome to our community.

Sorry you're having problems recording Channel 4. Are you seeing any error messages? 

Cheers

David

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Message 3 of 8

Re: Box not recording channel 4 programmes

Thanks for your reply , no it’s just saying failed to record when we do a test 

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Message 4 of 8

Re: Box not recording channel 4 programmes

Thanks for the reply @Jaywhay1 

Is this problem via the ariel? Is the memory full?

Cheers

David

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Message 5 of 8

Re: Box not recording channel 4 programmes

Hi I don’t think so, checked Ariel, also done a reboot and retuned all channels and have 93% free 🙈 at a total loss. E4 and more4 and 4 plus one recording ok , just channel 4 playing up

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Message 6 of 8

Re: Box not recording channel 4 programmes

This is really odd @Jaywhay1 

I'm not sure there's a lot we can do but I'll be happy to give it a go. I've dropped you over a private message so send over the details and we'll take it from there.

Cheers

David

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Message 7 of 8

Re: Box not recording channel 4 programmes

There is an ongoing thread on what appears to be the same problem as yours on the YouView Community Forum

 

https://community.youview.com/youview/discussion/7607116/failed-to-record-ch4-e4-film4#latest 

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Message 8 of 8

Re: Box not recording channel 4 programmes

Thank you I’ll take a look 

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