Britbox

[Rolothedog]

Why am I going to be charged for britbox on the 11th April when I’ve had an email saying I’m not getting it anymore? 

[NeilO]

Hi @Rolothedog can you elaborate? Is this a direct debit payment for a bill produced in the last couple of days? Package fees are always charged in advance so if a service is stopped part way through that rental period a refund is credited to the following bill.

Thanks

Neil

[Rolothedog]

The bill was received 3 days ago and will be taken from the account on the 11th April. Thanks 

[NeilO]

@Rolothedog If the service is due to be cancelled after the bill was produced you'll be automatically refunded the advanced charges on the following bill. 

[Rolothedog]

Ok thanks for your help. 

[edbostan]

Took me three attempts to cancel Britbox and got three refunds so I am disinclined to use add-ons

[Rolothedog]

It’s been discontinued now so no need to worry about that.