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Message 1 of 4

Bt Player knocks hub off

Every time  we try to use bt apps it turns the connection off at the hub, i have reset the box/hub and nothing has made a difference tried setting up with ethernet cable in tv still does not work.

iPlayer does the same thing, can anyone explain why?

 

 

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Message 2 of 4

Re: Bt Player knocks hub off

Hi Mark74,

Thank you for posting. It sounds like you BT TV box is faulty. I think the last thing you could try is a factory reset of the box.

How to factory reset your BT TV Box

Give that a try and let me know how you get on.

Thanks,

Paddy

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Message 3 of 4

Re: Bt Player knocks hub off

Hi I have done a factory reset and it is still the same

Mark

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Message 4 of 4

Re: Bt Player knocks hub off

Thanks for posting back @mark74

Sorry for these problems.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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