EETV App

[SandraR]

I cannot login to the EE TV app on my phone or on iPad using BT login details . BT customer for Broadband and TV get error code AJ910 . Any one help?

[Les-Gibson]

It seems to be a known problem on ios devices, enter AJ910 into the search bar above

[DarrenDev]

AJ910 means no TV subscription was found on the BT ID or EE ID you logged in with. Check out the instructions in this article to make sure you're the account holder, not account manager:

https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/general/problems-logging-in-to-the-bt-tv-app-and-...

If you don't get anywhere with that, email me at tv.apps@ee.co.uk and I'll investigate further - don't forget to put in the email your BT account number and the BT ID or EE ID you're trying to log in with.