Missing images for on now on next

[zulu17]

A lot of the on now and Next  tiles for the linear channels seem to be lacking images tonight , programme text is there but an unusually high number lacking images.

[gomezz]

Also on the Scheduled display.

[SoupDragon57]

@zulu17 do you still have this issue?

[zulu17]

Yes the missing image data issue is ongoing. Not affecting viewing.

[stereohaven]

I’m not seeing this issue and I’m not sure how the thumbnails are obtained/stored?

I’m guessing a local cache or network problem maybe?

[zulu17]

No it is not a local cache issue

[stereohaven]

Cool, good luck then as it doesn’t appear to be a widespread issue. 👍

[zulu17]

Well I also checked EE TV ios and Android apps live channels  and very few images there , only Vanarama Highlights show (tnt 4) had image , Discovery other tnt and eurosport channels had no image only text just now on android  app.

On demand stuff images fine.

So it isn't  just a tv box issue.

[stereohaven]

I take it back, although I don’t remember if this is expected behaviour, but if I load up the Home Screen on the box and scroll down to the Sport rail, the thumbnail is missing for every channel that says “SET UP”.

This is also the case in the Guide rail for any non-subscribed channels.

[DarrenDev]

Known issue unfortunately - caused by an upstream data supplier. They're aware of the issue (since Friday), but no ETA on the fix yet.