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Julie56
Beginner

on ‎01-05-2024 14h05

348 Views
Message 1 of 2

Now TV Account doesn't recognise me

Similar to magicb82 who posted on 28/4/2024, after 1 year of a 2 year BT contract Now TV wants me to sign in to access the app but when I try it says there is no account with my email address or password.
Help, please

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1 REPLY 1
David_H
BT TV Expert

on ‎01-05-2024 15h17

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Message 2 of 2

Re: Now TV Account doesn't recognise me

Hi Julie, thanks for letting us know.

There was an issue with the app that has been fixed by Now in the last day, but that would not have invalidated your existing account information. I'll drop you a direct message to get some more information and see how we can help you that sorted.

Thanks

David

 

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