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Message 1 of 3

TV Box problems

When watching either ITVX or Prime, apart from being extremely slow to load they often crash with and difficult or impossible to restart. This doesn't seem to happen with any other Apps or channels.

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Message 2 of 3

Re: TV Box problems

Hi  @keith110  which model of box are you using . This page shows the various boxes

https://www.bt.com/help/tv/learn-about-tv/bt-tv-boxes

 

 

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Message 3 of 3

Re: TV Box problems

It’s the TV Recordable box. BT logged in remotely yesterday and found that the BB speed dropped while using ITVX. So an engineer is visiting on Fri. Fingers crossed.

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