<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Re: Are there problems with btinternet.com email accounts at the moment
This was fixed for my by downloading the btmail app and then changing my password from there. I now different passwords for BTID and BTEmail - does that matter?