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hanschristian1
Beginner

on ‎05-11-2021 11h39

564 Views
Message 1 of 2

BT email refuses to send due to "policy issues"

I am unable to send emails this morning, each email (except one sent to BT phishing) not sent due to "policy issues" relating to the alleged content of my emails. Even empty emails are refused. What causes this?

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1 REPLY 1
NeilO
Moderator
Moderator

on ‎05-11-2021 12h21

552 Views
Message 2 of 2

Re: BT email refuses to send due to "policy issues"

Hi @hanschristian1 thanks for posting, I'm sorry to see you're having issues sending emails. It normally means the spam filters have been triggered by something within the email but if blank emails aren't sending it may be something else like a block listed IP address.  Is this happening when you're connected to one internet connection in particular?

Thanks

Neil

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