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SteV4ND
Beginner
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Message 1 of 4

Cannot change email password

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Hi,

I've had my phone stolen and I want to change my old @btinternet.com password as a precaution. I do not have a BT account. I have had this email address for about 15 years. It used to be easy to change the password online.

If I try "forgotten password" link, it wants to know the primary account holders details. If I call the helpline number, it also wants a BT account, BTID etc. 

Is there no way for me to just change the password, or shut the account down?

Thanks,

Steve

 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Cannot change email password

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Log into your email as normal if your old password still works. Click on your username in the top right corner and select account info and then click on the change password link.

Bear in mind if you are not a BT broadband customer or paying for premium mail, the address could be deleted at any time. If you take out Premium mail for £7.50/m you can then revert to basic mail after the first month which is free but only accessible by webmail, not mail apps on phones.

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SteV4ND
Beginner
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Message 3 of 4

Re: Cannot change email password

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Great, thanks! that worked.

If my partner is a paying BTbroadband account holder, can they add my old btinternet email onto their account somehow, so that it is protected from being deleted? 

thanks

 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Cannot change email password

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Yes, if they go into MyBT > manage emails > import email address

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