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Re: Adding BT Mail account to Microsoft Outlook
I have read a number of different views on this, and a number of different solutions. Some say it is not a problem, others say it is not possible - so please forgive me if I am left confused. BT mail works fine on my android phone (365) and the 'old ' Outlook (although some features don't work any more eg reminders attached to emails) but I have had no success with the Windows 11 version; it wants an app password and my usual BT mail password is clearly not good enough ! I have tried many times with no success; any other ideas that would enable me to stick with Outlook (however odd that may seem...). Thanks
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Re: Adding BT Mail account to Microsoft Outlook
I assume by Outlook you mean 'New Outlook' as supplied with W11.
If so, I can confirm I have just created a test account OK. Make sure you enter the SMTP password as well as the IMAP password.
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Re: Adding BT Mail account to Microsoft Outlook
Hi Licquorice
Thanks for your reply; yes, Outlook for W11, works fine on 365. Outlook only asks for 'password', is there way to input these data manually.
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Re: Adding BT Mail account to Microsoft Outlook
Right click on the account, select 'manage' click 'Repair' and then enter the SMTP password.
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Re: Adding BT Mail account to Microsoft Outlook
Thanks - I'll try that and let you know what happens
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Re: Adding BT Mail account to Microsoft Outlook
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Re: Adding BT Mail account to Microsoft Outlook
Yep, W11 Outlook.
BT don't require an app password for less secure apps.
Is the account listed in the left hand pane?
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Re: Adding BT Mail account to Microsoft Outlook
How are you actually creating the account?
When I first open Outlook it goes off looking for accounts and in my case suggested adding a Hotmail account I have.
I just overwrote the Hotmail address with a BTinternet address and off it went. Entered password and that's all that was needed. The SMTP password was a red herring, I didn't need to enter any other settings other than email address and password initially.
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Re: Adding BT Mail account to Microsoft Outlook
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Re: Adding BT Mail account to Microsoft Outlook
Might be worth a try.