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SaraG
Beginner
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Message 2 of 4

Receiving Gmail emails

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I've stopped receiving any emails from Gmail accounts.  Have looked at all the obvious and have made sure that gmail.com is added to safe senders and that it isn't blocked but absolutely no Gmail email is getting through - even those that I've added.  Help!

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SaraG
Beginner
111 Views
Message 1 of 4

Receiving Gmail emails

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I've stopped receiving any emails from Gmail accounts.  Have looked at all the obvious and have made sure that gmail.com is added to safe senders and that it isn't blocked but absolutely no Gmail email is getting through - even those that I've added.  Help!

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Receiving Gmail emails

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Log onto your BTMail account and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders".

Make doubly sure that the gmail domain is not blocked. If its there it will probably be near the top of the list which starts with domains alphabetically then goes on to email addresses. If it there click on "delete".

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SaraG
Beginner
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Message 4 of 4

Re: Receiving Gmail emails

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Thank you! It wasn't appearing as blocked on Outlook and when I checked on WebMail yesterday I couldn't see it but it was there as blocked today. All sorted!