Unable to delete an email

[silver1]

I  am unable to delete an email, I send it to trash but it keeps coming back to my inbox and I get a message saying

Please wait for email(s) to load completely.  I have tried all ways to delete it without success.

[Ali_A]

Hi @silver1 

Welcome to the BT Community

Are you using an Email client/app to manage the email you're trying to delete? 

What happens when you log in through BT Webmail and try deleting the email? 

Ali

[silver1]

I am logging in through BT Webmail and just can't delete it!

[gg30340]

Have you tried clearing the history and cookies of your browser?

Have you tried a different browser?

Do you use any other devices to access your email account?

[silver1]

Yes I have cleared cookies, deleted all history,  and tried a different browser without success.

I can access my emails on my smartphone but can't delete it from there either!

[Peter_W]

Thanks for confirming those details @silver1.

When you're using your smartphone, are you using a separate client, or are you logging into Webmail on this too?

Have you tried clearing your trash as well, or is this when it gives you the error?
Peter

[silver1]

Yes, I'm using webmail on my smartphone too.

Trash is regularitly emptied.  I can't move the email to trash, as I get a message saying please wait for   the email to load completely.

[gg30340]

Are you able to move it back to folder. If you are try moving it to a new folder then delete the folder.

[silver1]

I can't move it anywhere,  if I try it just goes back to my inbox with the message about allowing it to load completely first.

[Katie_B]

Hi @silver1. 

Is this one email or are you experiencing this with multiple?

Katie