We are experiencing issues with the service, please try again later.

[rickety]

Why am I constantly getting this message ?

Also ' it was taking longer to complete your request so it was timed out'

Is this a general glitch or possibly just a local one?

Either way it is happening nearly every other day.

[imjolly]

what are you trying to access?  have you tried different browser?

[rickety]

I use latest version of Microsoft Edge on an Acer ES15 with 8gm of ram.

The message pops up when trying to access Inbox, Spam etc.  It usually clears after about 10 minutes

[rickety]

Still it keeps coming:

 We are experiencing issues with the service, please try again later.

Has anyone any ideas?

and now this when I try to post on here:

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

[Katie_B]

Hello @rickety. 

I am sorry to hear you are still experiencing this. 

Do you only see this message when you are trying to access your emails?

Regarding the HTML message, did your original reply have any links?

Katie

[rickety]

This occurs when I am doing anything in BT Mail, accessing, sending, etc.  Lately the message font has also changed. As I said previously things return to normal (or as 'normal' as BT Mail gets) after 10 minutes or so. But it happens now daily and the fact the messages seem 'pre-stored' on BT Mail makes me wonder that it happens to others as well.

[countrypaul]

I use Edge with W10 for BT Webmail on an HP laptop but have not seem those messages for a long while.

Have you tried clearing the cache in Edge -  not sure if it will make any difference but is usually a starting point with Edge problems,

[rickety]

Thanks, I will try that. If you hear no more from me then your suggestion is the answer!

[countrypaul]

It is best if you make posting saying something did (or did not) resolve an issue as that way others that might have the same symptoms can easily work out what to try. Often a thread will detail various suggestions but have no  conclusion which leaves anyone finding the thread no idea whether anything that was suggested worked or not.

[ACRiley]

I am also getting the same message since 7.30am this morning on both my BT Email accounts - but only on my Apple Mac; on my iPad and iPhone it is working fine. Any ideas ?