In my Premium email it says I have 7 of 11 addresses used but I only have 6 listed (which are correct). I have been locked out of my account and had reset my password to two emails.
Yes I did get back in, had to set up 2FA, and I changed my passwords. At some point in this process one of my emails wasn't listed, but subsequently was and I had the option to add it to my main address . Under gifted emails and deleted emails , both have 0 next to them.
I switched off 2FA, because it's a bit of a pain (I don't generally carry a phone with me and if I have to sign into my other email for a pin then I might as well not use this email). I also use a number of browsers so trusted device registering is also tedious.
However, going through and editing passwords in a browser the email I mentioned above as, which I added back, came up with suspicious activity, (my other logins didn't) so I had to go through the whole thing again. This time I've left 2FA on. I was wondering if my VPN is causing problems, but I haven't used that particular computer since last night and me changing editing passwords on this laptop. My email list still has 6 listed, and says 7 of 11 used.
Thanks for posting back!
Sorry for the login problems. I believe using a VPN would have caused the suspicious activity message you were seeing. Thanks for setting up 2FA. I m pleased you're back into your account again.
We'll need to look at why it's showing 7 of 11 used when you only have 6. Especially as you haven't gifted any mailboxes. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages