email receiving but when sending i get a return message.

[markriley]

hi 
HELP, i called BT and they said " they cannot help" as i don't have an account with them but they serve my email address, ive been with BT for years and never had an email problem like this before!!!!!

i get this message every time i send email and no1 as emailed me back that ive sent a message to????

Delivery has failed to these recipients or groups:

This message couldn't be delivered because the sending email address was not recognized as a valid sender. The most common reason for this error is that the email address is, or was, suspected of sending spam. Contact the organization's email admin for help and give them this error message.

hope you can help out there?????????

[gg30340]

Try using @btinternet.co.

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products

[markriley]

thank you for your kind information, we have a few emails through work which are with BT, we have had them years and we are not getting error messages when replying like the message i get?

as far as i know we have a BT account as we have an account number and when i called BT up i gave the account number and they found me??????

whats best\?????

[licquorice]

Are you a business user? If so you need to post on the business forum https://business.forums.bt.com/

[markriley]

THANKS !!!!!!!!!!!!!!!!!!!!!!

[markriley]

Hi 

I put the post on bt buisness and I got no reply ,

I’ve a bt account and called the help line and I spoke to a guy who said he was going to contact me and never has???

any advice??? 

[Peter_W]

Thanks for giving that a go @markriley, I'm concerned to hear you didn't get a reply with this. 

Did the email address you use come through work as well, or did you set this up independently? 

Also are you using the BT Webmail page to log in, or a separate app / client?

Peter