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DavidG57
Beginner
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Message 1 of 8

reinstate deleted email

Hi I need to reinstate a deleted email to access a playstation account. Can anyone advise how best to do this as ?

 

thank you 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: reinstate deleted email

Unless it is in your trash folder, you can't recover it.

Or do you mean email account? If so, once deleted it can't be recovered unless it is still visible in your MyBT manage emails section.

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DavidG57
Beginner
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Message 3 of 8

Re: reinstate deleted email

Hi 

Sorry I mean an email which I created as a sub account from my BT email.

When I try to replicate it I am informed it is in use ?

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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: reinstate deleted email

If you have deleted an email sub account and it no longer shows in the manage email section of MyBT, then it is not possible to recover it. You cannot re- create it as BT email addresses are unique and once deleted cannot be re-used, hence the message it is already in use.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: reinstate deleted email

If the email address is the login to the playstation account, it will just be a text string as far as that account is concerned, it doesn't need to be an active email address.

DavidG57
Beginner
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Message 6 of 8

Re: reinstate deleted email

Thank you

 

The problem is I need the email to recover the password for the account

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gg30340
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Distinguished Sage
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Message 7 of 8

Re: reinstate deleted email

DavidG57
Beginner
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Message 8 of 8

Re: reinstate deleted email

Thank you

I have made contact and will call

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