1,367 Views
Message 1 of 6

BT Internet email and Outlook

I have Standard email as part of my overall BT package.  Unable to load account in Office Outlook on Macbook - can I assume this is a known issue?

Thank you

0 Ratings
Reply
5 REPLIES 5
1,283 Views
Message 2 of 6

Re: BT Internet email and Outlook

Hi @latamise,

Have you been able to access your account in Outlook previously or is this your first time trying to set it up? Is it all setup with the correct settings BT Email server settings | BT Help ?

Are you still access the e-mail account via webmail or the BT Mail app currently? 

Alex

0 Ratings
Reply
1,262 Views
Message 3 of 6

Re: BT Internet email and Outlook

Yes, used Outlook before on other devices.  It just won't add to a Macbook - and as far as I know, no BT mail app is available for Mac.

My BT internet mail is otherwise running as it should in other email clients.

0 Ratings
Reply
1,258 Views
Message 4 of 6

Re: BT Internet email and Outlook

Just use the native Mac mail app.

0 Ratings
Reply
1,245 Views
Message 5 of 6

Re: BT Internet email and Outlook

Yes I do, but I'd like to use Outlook!  It seems I can't!

0 Ratings
Reply
1,198 Views
Message 6 of 6

Re: BT Internet email and Outlook

I'm sure you can. The BT mail server has absolutely no knowledge of which client you are using. The problem lies with either Outlook or Apple.

0 Ratings
Reply