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Message 11 of 19

Re: I’m unable to send emails from my iPad or iPhone.

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By setting up, you mean removing the account from the device (PC or iPad) and then re-adding?   If so, then no... I tried that (and configuring a new device / PC client) and that didn't help.

Interestingly email still arrives when there is a problem - its just sending that is the issue, so I think that means its SMTP only that has the issue.

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Message 12 of 19

Re: I’m unable to send emails from my iPad or iPhone.

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@Andyb911 

Are you presently a BT Broadband customer or paying for your email through a BT Premium email account? 

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Message 13 of 19

Re: I’m unable to send emails from my iPad or iPhone.

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Hi - I'm a BT Broadband customer.

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Message 14 of 19

Re: I’m unable to send emails from my iPad or iPhone.

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Happened again yesterday.  Changing password had no impact neither did turning off the router for 30 mins.  

Emails send correctly via bt email app but not via smtp.  However a few hours later and they got sent.  

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Message 15 of 19

Re: I’m unable to send emails from my iPad or iPhone.

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Hi there @Andyb911 

If this happens again and you're unable to send emails, please get in touch with our email support guides and they will get the email account looked into for you. 

Thanks 🙂

Leanne. 

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Message 16 of 19

Re: I’m unable to send emails from my iPad or iPhone.

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I've done that already and they told me to speak to Microsoft and Apple as its the client app at fault (really!) and to use the BT Email app.

The first bit is rubbish - the second bit 'works' but isn't a satisfactory answer.

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Message 17 of 19

Re: I’m unable to send emails from my iPad or iPhone.

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So are you saying that the BT app works, if so the problem is definitely with your other client and not BT. Both clients will use exactly the same SMTP server.

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Message 18 of 19

Re: I’m unable to send emails from my iPad or iPhone.

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Helpdesk confirmed that BT email doesn’t use smtp.  And smtp periodically doesn’t work across multiple client apps…. Then eventually sends the email a few hours later with no change.  

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Message 19 of 19

Re: I’m unable to send emails from my iPad or iPhone.

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The BT email app DOES use SMTP. When you say mail app, do you mean mail app or do you mean webmail. They are 2 entirely different things.

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