No access to my services on web and app for weeks

[Charliechelseafc]

I have the same problem as the above unable to access my mybilling using my btconnect.com email address. has been like it for the past week since I have been trying. Your suggestion for tech guides above the Message Now button doesn't work either on any of the catogories

[Keith_Beddoe]

@Charliechelseafc 

 btconnect.com is BT Business email.

This the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

[Charliechelseafc]

Changed to residential and kept btconnect email address

[licquorice]

That is not possible, which would explain why it is not working.

[Keith_Beddoe]

@Charliechelseafc 

As @licquorice  has said, once you move to BT Residential, you lose access to btconnect.com. This should have been explained to you when you cancelled your business account.

[Keith_Beddoe · Accepted solution]

@Charliechelseafc 

See https://business.forums.bt.com/t5/Email-and-hosting/How-to-keep-btconnect-email-address/m-p/91270