Hi @COMPANY-PENSIONER
A BT Tech is coming - but can't imagine what they will do that I have not already tried. I really belive it is something at exchange or "porting" or ONT issue - and re-registering my phone will make no difference - but we will see.
And ... yes have raised a complaint.
62 days and counting since last landline was cut off and new Digital Voice supposed to be connected in new home!
Had enough of "BT Silliness"! 🙂 and BT in general!
Thanks for interest and advice.
UPDATE
BT Home Tech came today. IT had been rearranged for Wed, but ... you know BT.
He was a Cube Engineer from a Sub Contractor. He confirmed that there is nothing wrong with the parts of the set-up in my home - but he and the Phone BT Tech he spoke to seem to agree that my Smart Hub " possibly does not work properly - but BT had not replenished the Engineer's supply of hubs and so he could not replace it ... I suppose I might get a huge surprise and find the Phone BT Tech guy has ordered me one?
Also they both agreed that no Digital Voice Service has been configured on my line.
Also I asked BT Executive Customer Resolution contact 3 times for the ONT Serial Number of the BT OutReach Modem that BT has registered on my account and he.bt are refusing to give it to me for "data protection" reasons (despite the fact that it is on a sticker on my modem in my hone! Possibly afraid that if they gave me the one they have registered, I might see it does not match?
Meanwhiel BT still billing me, set to add on "set-up" charges next month and are threatening me with a £7.50 Pentaly Charge if I do not pay an outstanding £20 for a service they have not provided! And to add to the "confusion" (aka **bleep** service) it seems that they cannot find a contract in my account - so I might be free to go elsewhere without Penalty Charges.
However, I want to get my 20 years old telephone number back before I go elsewhere. I should never have lost it as BT assured me I could keep it when I first arranged my Home Move with them back in December 2023 ... but of course ... we know BT ... and they did not do this and gave me a horrible new number - and of course neither the old one or the new one work!!!
Oh - and when BT Tech guy was on phone to Cube Engineer he promised to get back to me - but we all know bt ... and of course I have not heard from him.
Hi C66.
A complaint can be checked out at MyBT Login:-
https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fmy.bt.com%2Fs%2Fapps%2Fappscomplaints%2...
Worth checking occasionality to see if the complaint is still 'open'
It beggars-belief that BT don't have at the Highest-Level, a ONE-STOP-SHOP resolution for cases, such as these ?
Hi C66.
I liberated the following text from another post. It could be worth a punt, if you're problem is still active.
The issue has now been resolved after the problem was passed to the Technical Management Centre (TMC) and Data Integrity (DI)
So if you have a similar problem you should push the advisor to escalate the problem to TMC and DI
Also ask the advisor to take responsibly for progressing the problem and to act as your primary contact.
The advisor I have been talking to has been excellent and has agreed to call me in a weeks time to ensure noting has gone pear shaped.
Technical Management Centre (TMC) and Data Integrity (DI), items to add to your library.
@imjolly| @Keith_Beddoe | @licquorice
Can this be flagged to the Mods? Appreciate they can't take ownership as ECR are involved but perhaps they can enquire with ECR as to why there appears to be no progress?
@rbz5416 wrote:
@imjolly| @Keith_Beddoe | @licquorice
Can this be flagged to the Mods? Appreciate they can't take ownership as ECR are involved but perhaps they can enquire with ECR as to why there appears to be no progress?
once referred to Executive complaints and they are now dealing with case then basically hands off the rest
As it appears that no one within BT is willing or able to resolve this & more than eight weeks have elapsed since your original activation date, I'd look at taking this to arbitration.