I seem to have been charged for caller redirect for 3 years no not realising I was still paying for the service. Arghhh! How can I cancel this please.
Thanks, it would be great to get it cancelled asap, I can't seem to find a way to do it online and its not listed in 'my products'. I've tried calling the billing team but just can't get through.
The Billing team deal with cancelling caller redirect, it's a service offered when people move home and can't retain the existing telephone number.
Hi @TraceyH and welcome to our community.
Thanks for posting about the caller redirect, sorry you're having problems cancelling it. I can help you. I'll need a few details so I'll drop you over a private message now so you can get in touch.
Hi David, thanks so much. I did manage to get hold of somebody in billing who has raised a ‘DI’ ? for me. I’m expecting a response from one of the managers. Fingers crossed.