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Message 1 of 9

Digital Voice

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I have been moved o DV and told I will be charged at 22.? per minute for all calls. I asked if the 0800 number were free and told NO . I asked if I would then have to pay to speak to BT and told as all calls charged ................ Is this right ? I cannot find any information on free calls.

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Message 2 of 9

Re: Digital Voice

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you must have selected PAYG and not a call package but call to 0800 and 150 or 03301234150 to BT are free



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Message 3 of 9

Re: Digital Voice

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It's all here:  Call costs guide from Ofcom.

 

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Message 4 of 9

Re: Digital Voice

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Digital Voice charges are exactly the same as the previous analogue charges.

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Message 5 of 9

Re: Digital Voice

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Thank you. So 0800 numbers are free as analogue and the BT adviser was wrong. Thank goodness for that 

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Message 6 of 9

Re: Digital Voice

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Yes.
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Message 7 of 9

Re: Digital Voice

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Correct, I really do despair about the training BT advisors get.

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Message 8 of 9

Re: Digital Voice

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Of course they are "Guides" now so by definition they can also misdirect you or lead you astray.....
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Message 9 of 9

Re: Digital Voice

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😀😀😀

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