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Ronnie1943
Beginner
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Message 1 of 4

Incoming telephone calls

The telephone rings ONCE only and then cuts off.   BT have checked the landline and confirm the landline into the house is good.   Any idea's as to the problem?  Thankyou.  

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Incoming telephone calls

@Ronnie1943 

Have you tried a different phone?

Can you ring your home phone from a mobile, and see if it does the same and whether the mobile gets cut off?

You may find that you can pick up the phone and answer the call. If that is the case, then its most likely a fault in the exchange.

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iniltous
Guru
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Message 3 of 4

Re: Incoming telephone calls

That sounds like a condition called ‘ring trip’ , and usually is caused by a defect on the line itself, but not necessarily anything that BT ( assuming BT are your provider ) or Openreach are responsible for…things to check are that the phone itself is not faulty , by trying it on someone else's ‘line’ ,  or trying a different phone at your address , and confirming the different phone does the same thing, but you also need to connect in the master socket test port ( so just the phone connected direct to the line ) to make sure it’s nothing internally that causing the issue , like broadband filters , extension sockets etc, obviously while trying to prove the fault to either Openreach or yourself, the broadband won’t be working , but it should only take a few minutes to prove the fault ‘in’ or ‘outside’ ….

if the fault stays on with a known working phone in the test port , report it again to your phone provider , insist on an OR visit if necessary, although as said , the line itself ( what Openreach are responsible for ) could  be fine ( hence the comment about the line testing  OK ) but it’s the exchange equipment faulty , and a ‘line test’  cannot detect that , if that’s the case , although not technically an Openreach ‘line’ fault, the OR tech should arrange to get the exchange fault sorted out.

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Ronnie1943
Beginner
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Message 4 of 4

Re: Incoming telephone calls

Many thanks for the information.  I carried some of the tests you suggested and the problem was the same.  To that end I contacted BT and who confirmed that the line is good but have agreed to further tests being warranted, to which a BT Engineer has been approved to visit me on 17 August.

Kind regards 

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