cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
2,485 Views
Message 1 of 10

Voicemail Essentials ring time

Go to solution

Hello,

I have already raised this as a fault with BT but as of yet not had any feedback since 26th November. My Voicemail Essentials with Digital Voice is stuck on 4 rings before going to Voicemail. I want it on 7 rings but no matter what change you make on My BT or the My BT app, it reverts back to 4 rings. Rang BT to ask them about it and they — with confidence — changed it on their end only to find that I was correct, and even when they tried to change the setting it reverted back to 4 rings immediately.

Anyone else experience this? If so, was there a resolution?

Thanks.

0 Ratings
Reply
9 REPLIES 9
2,485 Views
Message 2 of 10

Re: Voicemail Essentials ring time

Go to solution
0 Ratings
Reply
2,464 Views
Message 3 of 10

Re: Voicemail Essentials ring time

Go to solution
Have you tried calling 1571 on your phone and using the menu there to get to changing the ring delay? The "medium" setting corresponds to 7 rings and I've set my plugged in phone voicemail to 6 rings so that it answers first, but the call goes to BT voicemail when I am out of the house (and I switch off my in-house voicemail)
0 Ratings
Reply
2,457 Views
Message 4 of 10

Re: Voicemail Essentials ring time

Go to solution

Gave it a try upon your suggestion, and on the phone it says it is then set. But when checked? 4 rings still. Worth a try but unfortunately appears to stay the same going down that avenue too.

0 Ratings
Reply
2,414 Views
Message 5 of 10

Re: Voicemail Essentials ring time

Go to solution

Hi @wkirkman I know this may sound like a silly question, but do the handsets you have connected to your Hub have it's own answer phone facility and could it be that answering the calls after 4 rings?

Neil

0 Ratings
Reply
2,408 Views
Message 6 of 10

Re: Voicemail Essentials ring time

Go to solution

@NeilO

Nope, only 1571. No other answer phone. But it’s much simpler to define than that.

IMG_4042.jpeg


I change this to Medium - 7 rings, click save.

IMG_4043.jpeg


Then I close the app entirely, come back to it:

IMG_4044.jpeg

 as you can see from the time stamps on the phone, the setting simply won’t hold.

And when tested it is going to 1571 on only the 4 rings.

0 Ratings
Reply
2,395 Views
Message 7 of 10

Re: Voicemail Essentials ring time

Go to solution

@wkirkman no problem, you can't get any clearer than that. It's not something I've seen before but I'm sure we'll be able to get it looked into. I'll send you a private message so you can get in touch with your details.

Thanks
Neil

0 Ratings
Reply
2,388 Views
Message 8 of 10

Re: Voicemail Essentials ring time

Go to solution
Thanks - have now sent a reply back to you.
0 Ratings
Reply
2,349 Views
Message 9 of 10

Re: Voicemail Essentials ring time

Go to solution

I hope when I am switched to digital voice this does not happen (I have BT call minder and my own voice mail on that too) as I often run like a young gazelle (well may be like an elderly elephant these days) sprinting from distant integral garage or garden to get calls in my home office and I need a long period.

When I go out I simply in two seconds take both corded landlines "off the hook" which makes them go straight to voicemail. Hopefully digital voice will be exactly the same when I got out - yet another point I may need to check - that you take them off the hook and voice mail kicks in again as the phone thinks you are engaged on another call [ stopping any call waiting or awful new features like that will be yet another digital voice duty I will have to do too I suppose] may be without the current landline screeching phone off hook noise we get now when I do phone off hook.

0 Ratings
Reply
2,273 Views
Message 10 of 10

Re: Voicemail Essentials ring time

Go to solution

Hey @wkirkman,

Thanks for taking the time to message us originally.

In case anyone was following this, @wkirkman turned off their Voicemail and reactivated it. This then allowed the ring time changes to correctly write back and update as they should have originally.

If you ever need a hand in future, please, drop me a line 🙂

Thank you
DanielS