Underground broadband fibre cable from street to house

[Candy17]

The fibre cable from the road to my house has been installed just under the surface of my lawn and I now have to try and get it moved, as my garden is being landscaped soon. Who do I contact to move the cable ? I believe that Openreach say that it has been done through the service provider and that I can not go to them directly! I can't  work out who I should contact. 

Not sure if this is the correct board that I should be on to ask my question!🤔

[gg30340]

You would need to contact BT Customer Service 0330.1234.150 and make a request through them who will then contact Openreach to do the work.

There will most likely be a fee for the work to be carried out.

[licquorice]

@Candy17  Assuming BT is your provider of course.

[iniltous]

I dare say landscapers come across this situation all the time , I’ve had work done that  exposed both the  Openreach service ( that was in a duct ) and the Virgin service that wasn’t in a duct , neither suffered any damage from the landscaping work , it’s not normally an issue, they just take care around these services .

if you are prepared to pay for the cable to be replaced, and moved into  a different location, does a suitable location exist , if the entire area in front of the property were being landscaped then where can a cable be located away from the work , obviously this may not be the case here , if the landscaping isn’t affecting the entire front of the property, but you would  need to identify/ decide on an alternative route that’s practical so that the replacement cable is not affected by the work 

[Candy17 · Accepted solution]

Many thanks for your help and advice.

[Candy17]

Yes it is BT. Thanks for your reply.

[Candy17]

Thanks for the information.