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Message 1 of 7

Wifi distance

Hi. I’ve had a few issue with devices only being no more than 5 meters away from the hub and having poor connection issues. 
I’ve got the halo 1 router, been reading it should have had discs sent with it? I have never received any at all??

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Message 2 of 7

Re: Wifi distance

The 'discs'only come when you have halo 3+ not with halo 1

Have you tried changing the WiFi channels in tne BT hub



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Message 3 of 7

Re: Wifi distance

Hmmm right. How would changing the channels affect the other devices in the household?
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Message 4 of 7

Re: Wifi distance

Changing the hub WiFi channels won't cause problems with your devices but may avoid problems with neighbours wifi



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Message 5 of 7

Re: Wifi distance

You might find inSSIDer (Google it) helpful. It offers a free trial period.

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Message 6 of 7

Re: Wifi distance

The 'discs'only come when you have halo 3+ not with halo 1

I should point out that you do not need Halo 3+ to get BT Complete WiFi.  You can get it for a bolt on fee of £10, sometimes £5 if bought alongside a new contract. I had it for a short whilst just alongside a standard Fibre 500 contract for £5 a month, but then decided to upgrade to Halo 3 to get the extra mobile data and backup options as well.

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Message 7 of 7

Re: Wifi distance

Bearing in mind I only get 3mbps tops where I live. But get weak signal in most of the house. 

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