Where you have the TOP COMPETITIONS carousel try selecting the Premiership Rugby tile and see if that loads the FULL MATCH REPLAY carousel for that competition.
My experience is that replays and other videos appear a lot sooner on the Android app on my phone and tablet than they do on the app on my Youview box though they do turn up in the end after several hours or sometimes a day or more. Why should that be?
Whats the plan for me from here?
Whilst I've never needed that service before, I am now paying for something that doesn't work for me or as intended.
Guess I take it up with customer care?
On a related topic, and this isn't me just being picky now, why is the BT Sport website so slow? It takes a good 3-4 seconds to load the "whats on BT Sport" now and then the same again when you filter it down.
Things like Sky, BBC's, ITV's load almost instantly.