I have the VIP package and I have confirmed with BT that I have the Sports Ultimate package and should be able to watch in 4K HDR. When I go to Channel 465, I get the message ‘you need to set up BT Sport Ultimate HDR or add it to your TV package’. I have checked the HDMI connection is set to UHD (50fps 10bit), but I still gone get a picture. I’ve also tried a factory reset. Any ideas please?
Does BT Sport Ultimate work (channel 433)? I'm guessing not.
If not then it'll definitely be something that needs to be fixed on your account, so I can only recommend that you call in again and insist that a ticket is raised.
Sorry that you're getting the runaround, but this will be the fastest route to fix.
Is channel 433 viewable on your box ie is the issue only with 465 or with both BT Sport Ultimate channels ?
Yeah channel 433 doesn’t work either. I’ll follow it up with BT. Thanks for your help