Bt sport cancellation

[Michaelcoo1]

Been trying to cancel bt sport monthly pass for 2 weeks now..cancellation not successful..try again later...seems to have been quiet successful when bt took 5 payments in 5 hours last week..any ideas how to cancel this service..thanks

[DarrenDev]

Could you please try cancelling it from a new browser window in Incognito mode (I think it's called Secret mode in Samsung browser). I don't know that this will fix it, but it will at least eliminate one possible cause.

[Michaelcoo1]

Makes no difference in secret mode or chrome..same message..

[Michaelcoo1]

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Trying to cancel bt sport month pass online has turned into a joke..surely bt can fix "oops something went wrong" going on for a month now. Seems to be no other option except cancel direct debit..cancel anytime bt says....try it!!!!

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[JohnC2]

Hi @Michaelcoo1, sorry you're still unable to cancel the monthly pass. 

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you fix this.

Cheers

John

[DavidM · Accepted solution]

Hi @Michaelcoo1 .

Thanks for sending over the details. That's been cancelled for you now.

Cheers

David