IPC6023 error code

[EllaRH]

I have recently started to get the above error message as soon as I watch TNT sports.  It will work for maybe 5 minutes and then stop with the error message.  I have restarted everything and in the settings it always says I am connected to the router.  The connections have been restarted every time but still get the same error message.  No other internet connected apps fail - it is just TNT sports.  I have noticed other error messages stating the same error code - this never happened before the change to TNT sports.   

[DarrenDev]

Seeing that error after a few minutes means that the internet connection to your TV Box isn't running fast enough to keep up with the needs of the channel you're watching.

I can see you're using TP-Link Powerline adapters in your home - is your TV Recordable Box connected to your Smart Hub via these?  If so, please try rebooting them all (not just the one the TV Box is connected to) and see if that helps.

[EllaRH]

Hi

Sorry - we gave up in the end after rebooting everything and are still getting the same error messages after a couple of minutes.  We ended up just watching it on the laptop and casting it to the TV.  Which works but is not really the right option.

Any other thoughts?

[Leanne_T]

Hi there @EllaRH 

Thanks for coming back to us. 

If the reboot has not resolved this for you, please get in touch with our technical support guides who will get this looked into for you. 

Let us know how you get on 🙂

Leanne.