can somebody email the link to start eh process for BT to get the BT poles removed from my property, i only ask this as i asks for a wayleave witch they've ignored
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This has nothing to do with BT Retail, you would need to contact Openreach.
https://www.openreach.com/building-developers-and-projects/altering-our-network
Thanks
BT don't have any poles on your property, so if you approached BT that may be why you had no response.