Connecting printer to Home Hub 3 using ethernet cable: printer shows as offline

[ascribe]

We recently changed to BT broadband and all PCs connected to Home Hub 3 easily. However, we can't seem to get the printer (Lexmark C530dn) to work from any of the computers. It is connected to the hub with an Ethernet cable, as is one of the computers. We can all see the printer on our computers, but it shows as being offline. (It is switched on.) Is it a matter of getting the right settings on the Network/Connection menu on the printer? If so, which ones, and how do we know what settings to use?

[thebennyboy]

So the printer is showing up when you search for network devices? Try using a different ethernet cable, or does it have the option of using WiFi?

[ascribe]

Yes, the printer shows up fine, but is 'offline' even though it's switched on. Does that mean the network/port connections are wrong? It feels as though something in the settings just needs to be switched on or changed.

[john46]

check the drivers are correctly installed for using on a network

[ascribe]

Thanks for the suggestion, John, but the printer was working fine before with our previous hub, so it must have had the correct drivers installed. It's only been since we changed the hub that it appears 'offline', though it does appear.

[john46]

try deleting the printer then add printer again i have had that happen before and removing and adding again has cured it

[raymie67]

I assume that the printer has a web configuration page, try accessing that and seeing what it says re the state of the priniter.

[ascribe]

Thanks for the suggestions. Tried uninstalling and reinstalling the printer and a different ethernet cable, but neither works, I'm afraid.

[ascribe]

I have printed out the network/port details (TCP/IP; IPv6; Std Network Card; and Integrated Network Option Settings details), but am not sure what to do about them. Can you tell me what to look for specifically?

It may be that it's too technical for me, and I need to get a computer technician in to sort this out for us.

[raymie67]

Best thing I can suggest without more details is to make sure that you give the printer a static ip address which is on the same sequence as your router but not in the range used by DHCP (dynamic ip's).

Make sure that the subnet mask is set correctly and that the gateway is set to the router IP address.