Recent slow speed problem on established connection

[moretvicar]

I have an 8Mb connection and untill recently for two or three years a download speed averaging 6.2.

Over the last few months it has dropped to 1.7-1.8.

I have spent several fruitless hours to the helpline to no avail.

They say the line is running at 8.1 therefore the problem must be with the premises - several possibilities offered, from computer slowing down due to hdd filling up to dust accumulating in connections................

Tried a laptop and ethernet cable into router and get exactly the same test results.

Anyone help please?

Ta

Nick

[Keith_Beddoe]

Welcome to this customer to customer forum.

To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.

When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.

Speed and disconnections

[imjolly]

after reading keith's link can you run btspeedtester and post the results

[moretvicar]

Hopefully this is whats needed.

 Download speedachieved during the test was - 1.64 Mbps  For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.  Additional Information:  Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 2 Mbps

ADSL Line Status

Connection Information

Line state: Connected

Connection time: 0 days, 11:06:22

Downstream: 7.938 Mbps

Upstream: 448 Kbps

ADSL Settings

VPI/VCI: 0/38

Type: PPPoA

Modulation: G.992.1 Annex A

Latency type: Fast

Noise margin (Down/Up): 10.4 dB / 25.0 dB

Line attenuation (Down/Up): 21.7 dB / 11.5 dB

Output power (Down/Up): 19.9 dBm / 12.4 dBm

FEC Events (Down/Up): 0 / 0

CRC Events (Down/Up): 10 / 0

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

HEC Events (Down/Up): 6 / 0

Error Seconds (Local/Remote): 195 / 48

[Keith_Beddoe]

Your IP profile may be stuck at 2Mb, however you only seem to have been connected for 11 hours, is there any reason for this?

If you have been restarting your home hub, then that would cause the profile to drop.

You must leave your home hub turned on and connected to your phone line for at least five days.

During that time, do not reset or disconnect it.

If your download speed has not increased after that time, then return to this thread for assistance.

[imjolly]

if the reason for the short connection time is due to helpdesk asking you to reset then I would not wait but contact the mods now as I think your profile is stuck at 2mb and needs assistance 

contact mods

can take up to 3 working days for mods to contact you

[moretvicar]

I havent got the WM number off the bill (had a ruthless sort out recently) is there any other way to obtain it?

[john46]

if you have set up MYBT you should be able to find your account number there

[Keith_Beddoe]

Login to your online account at bt.com.